Customer Issue: Mrs. Brewer’s car accidently scraped some coming into the garage, and afterward she found that her garage door seemed to be dragging significantly.
Our Solution: Our team looked over the area and determined that the car had damaged the track, hence the garage door struggling along it. The door was removed from the tracks so that the damaged one could be taken down. A new one was installed to replace it, and the door was returned to its place.
Broken Spring Replacement
Customer Issue: The automatic overhead door spring broke and lifting the door manually was risky and unwise.
Our Solution: We arrived at the customer's home with a new torsion spring to fit in place of the broken unit. After securing the door using six foot tall ladders, we replaced the broken spring and adjusted the new one to match its tension to the weight of the panels.
Customer Issue: Door not moving even though the opener is running.
Our Solution: Although we initially suspected the problem was with the electrical components, a quick examination later we discovered that a part of the trolley carriage broke, and therefore there was nothing connecting the door and the opener. We replaced the damaged carriage and the problem was solved.
Opener Remote Control Failed
Customer Issue: Ms. Gonzales could not get her remote control to work.
Our Solution: Our technician verified the opener was working correctly in manual mode and the batteries were good in the remote. There was no surrounding interference, so he cleaned and reprogrammed the control. This solved the problem.
Customer Issue: Our customer needed his door sensor to operate properly again.
Our Solution: Our team determined that the sensor was operating correctly but the bracket was damaged beyond repair. We replaced the bracket and tested the operation to make sure the door and sensor were operating properly.
Garage Door Troubleshooting
Customer Issue: Our customer needed help fixing problems with her garage door.
Our Solution: We identified several issues including a misaligned sensor, loose bolts and a frayed cable. Our team then made all adjustments necessary and tested the door to make sure it was operating in perfect condition.